Shipping policy

Thank you for your order!

We are excited to ship your ceramic piece to you. Please review our shipping policy below:

Shipping Methods

• We currently offer shipping within the United States only.

• We use USPS for all shipments.

Shipping Times

• Orders are typically processed and shipped within 5 business days.

• Custom orders are processed and shipped according to the shipping estimate provided in the custom order agreement.

• Shipping times vary depending on your location. You can estimate delivery time using the shipping carrier's website.

Shipping Costs

• Shipping costs are calculated at checkout based on the weight and dimensions of your order and your shipping address.

• We offer FREE shipping for orders over $75.

Package Protection

• We take great care in packaging your ceramic piece to ensure it arrives safely.

• All items are shipped in sturdy packaging with appropriate cushioning.

Tracking

• You will receive a shipping confirmation email with tracking information once your order has shipped.

Shipping Address

• Please ensure that your shipping address is correct and complete at checkout. We cannot be responsible for orders shipped to incorrect addresses.

Damaged Items

• If your item arrives damaged, please contact us within 7 days of receiving your order with photos of the damaged item and its packaging. We will arrange for a replacement or refund. See our return policy.