Refund policy

 

Thank you for your purchase!

We hope you love your new ceramic piece. However, we understand that sometimes things don't work out as planned. Please read our return and refund policy carefully.

Returns

• Damaged Items: If your item arrives damaged, please contact us within 7 days of receiving your order with photos of the damaged item and its packaging. We will arrange for a replacement or refund.

• Errors: If we sent you the wrong item, please contact us within 7 days of receiving your order. We will arrange for the correct item to be sent to you or provide a refund.

Refunds

• Damaged or Incorrect Items: As mentioned above, we will provide a full refund for damaged or incorrect items.

• Customer Dissatisfaction: Unfortunately, we cannot accept returns or provide refunds due to customer dissatisfaction with the color, size, or other aesthetic preferences. Ceramics are handmade items and may have slight variations.

Important Considerations

• All sale items are final sale and cannot be returned or refunded.

• Shipping costs are non-refundable unless the return is due to our error.

• We recommend insuring your purchase during shipping.

Please note: Our return and refund policy is subject to change without notice.

If you have any questions or concerns, please contact us at delcornoceramics@gmail.com or 215-821-7217.

Thank you for your understanding.